Returns, Refund and Cancellation Policy
In case the order has not been shipped, you can simply call our customer support at (+91) 9004972888 or write to us at email@example.com for cancellation of any order partially or fully. In case the order has already been shipped (we send an email when we ship an order), please inform customer support and do not accept the shipment.
Beauty and personal care products are usually non-returnable. However, if in an unlikely situation of an issue with the product received by you, you could either request for a replacement or a refund. We will initiate the replacement or refund after the products are received by us in unused condition and in their original packaging with their seals, labels and barcodes intact. We shall, unfortunately, not be able to process returns of any opened / used product(s).
How do I return/replace goods?
To return/replace goods please get in touch with our customer support team and they will guide you through the returns/replacement process. The process will depend on your location and the category of the goods you wish to return or replace. In case replacement for the product is not available, we will initiate a refund for the same.
In case of cancellation before shipment for a pre-paid order, refunds are processed within 10-12 working days from the date of receipt of cancellation request.
In case of cancellation after the goods have already been shipped, refunds shall be processed in a maximum of 10-12 working days from the date on which DermDoc receives the returned goods.
All refunds will be processed on the initial payment mode selected at the time of placing an order except for cash on delivery orders in which case the refunds will be processed on the bank details shared by you on email.